Refund Policy
Refund Eligibility
We accept refund requests within 30 days of purchase. Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
How to Request a Refund
To initiate a refund:
- Log in to your account
- Access order history
- Select items for refund
- Complete refund request form
- Await confirmation email
Refund Processing
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive returned items
- Bank processing may require additional 3-5 days
- Store credit option available
Digital Products
- Digital game codes: Non-refundable once revealed
- Downloadable content: Refundable within 14 days if unused
- Subscription services: Pro-rated refunds available
Non-Refundable Items
Cannot refund:
- Opened software and games
- Used downloadable content
- Activated subscription time
- Gift cards and store credit
Defective Products
If your product is defective:
- Contact us within 48 hours of receipt
- Provide photos or video of defect
- Free return shipping provided
- Replacement or full refund offered
Shipping Costs
- Original shipping costs non-refundable
- Return shipping customer’s responsibility
- Free returns for defective items
Proof of Purchase
Required for all refunds:
- Order number
- Receipt or invoice
- Payment method details
Refund Methods
- Original payment method
- Store credit (instant processing)
- Bank transfer (additional processing time)
Denied Refunds
We may deny refunds if:
- Product shows signs of use
- Missing components or packaging
- Request outside policy period
- Suspected fraudulent activity
Special Cases
- Pre-orders: Refundable until shipment
- Limited editions: Case-by-case basis
- Bundled products: Partial refunds possible
Contact Information
For refund inquiries, use the contact options available on our website.